Sent with fond memories of a great colleague and friend. Armando didn't just help me towards the next steps in my career, he was a great friend and listener, for which I will be always grateful, and always have him in my thoughts. I will never forget his very kind words when I suffered a great loss myself, which I have kept to this day. Always fun to work with, only Armando could make CRS training into a laugh, and I will treasure the moments shared at many a Revenue Management Conference. My deepest sympathies to Tracy and the boys x